# Our own method. Measurable results.

Canonical source: [Our own method. Measurable results.](https://multiconversion.com/en/about-us/)
Language: en

> A ROI agency in Valencia. 15+ years turning data into growth with our own Multichannel Customer Journey® method.

Available versions: [es](https://multiconversion.com/metodologia/index.md) · [en](https://multiconversion.com/en/about-us/index.md)

our own method · since 2011

We are a ROI agency: 15 years turning data into growth through analysis, implementation and continuous improvement on our Multichannel Customer Journey®.

[Apply it to your business](https://multiconversion.com/en/contact/)

Projects run with the method

+200

Phases in the process

3

Journey stages

4

the process

## Three phases. One _goal_.

Every phase has deliverables, duration and KPIs defined in writing — you know what you are buying, when it lands and how it is measured.

PHASE 01

### Analysis & Definition

Nothing gets built until we understand the business.

Business model and new models Distribution and operations Strategic and marketing plan Customer journey Acquisition and conversion models

PHASE 02

### Development & Implementation

Strategy becomes assets that sell.

Media plan execution Multichannel digital strategy App mobile & web development Conversion design

PHASE 03

### Optimisation & Continuous Improvement

The work does not end at launch: it starts there.

Web analytics CRO optimisation & A/B testing Automation and loyalty systems Cross selling

the whole system

## Experts in conversion and _online investment_ optimisation.

We are a multidisciplinary team with more than 10 years supporting companies through their digital transformation. In that time we developed our own methodology that puts the client at the centre: a personalised strategy, adapted to the stage each business is at, to meet its objectives with the highest return on investment.

![Diagram of the Multiconversion method: the three phases of the agency process and the four stages of the Multichannel Customer Journey®](https://multiconversion.com/img/metodo-customer-journey.webp)

multichannel customer journey®

## The right channel, at the right _moment_.

Every stage of your customer’s journey has its optimal channels. The method allocates budget where each euro returns most.

STAGE 01

### Brand awareness

Being discovered by those not yet looking for you.

SEO Display & programmatic Content marketing PPC PR Offline advertising

STAGE 02

### Consideration

Being there while they compare and decide.

Landing pages Social media Drip campaigns Newsletter

STAGE 03

### Purchase decision

Removing friction exactly when it matters.

Retargeting Online chat Web App Email

STAGE 04

### Loyalty

Making sure the first purchase is not the last.

SMS Surveys Loyalty programme Cross-selling & automation Email